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Please note shipping times may be longer than expected due to COVID-19. Learn more.

Any Questions?

We're here to help. Contact us at any time.

Top Questions

How do I sign up?

To sign up to this website, you'll need an invite code first.

After you've obtained an invite code, you can register at PlatinumX/register.

How many PlatinumX's should I eat?

The recommended dosage for beginners is one to three gummies or one chocolate. For more occasional cannabis users, the recommended dosage is four to six gummies, or two to three chocolates. From our experiences serious potheads take seven to ten gummies or three to five chocolates, BUT we cannot in good conscience recommend this.

When will my package arrive?

We ship via Canada Post, and other major parcel carriers to get your PlatinumX's to you as quickly as possible. It typically takes about 5-10 business days from when you order, and you can always track it by visiting your PlatinumX's profile, or using the Shipping Confirmation email that we send as soon as your order heads out into the world.

Canada Post is responding to an unprecedented amount of parcel shipments due to the COVID-19 pandemic and you may experience some delays with your package. Please use the provided tracking information for the most up to date information on your package.

We're still here to support and answer any questions you may have. Thanks for your patience and understanding!

What are the risks of taking too much?

The risk of ingesting too many edibles is the same as smoking too much cannabis. You will most likely go into a weed coma and knockout for a couple of hours if you don't freak out first. But no worries, just do it somewhere safe and with people you trust and you should be good. Although there are no health dangers of taking to much, taking the right amount will ensure a good time, so try not to overdo it. Also, we recommend taking some Vitamin C to counteract the THC.

Where do you ship?

We currently ship to all of Canada via their APO, FPO & DPO addresses.

At this time, we don't ship internationally, but we hope to sometime in the near future.

Do you offer free shipping?

Within Ontario, we offer free shipping on any order over $149. Our standard economy option costs $9.97, but we're hoping to offer lower shipping costs to Canada in the future.

Product Questions

What is the shelf life?

When stored in a dark dry place at room temperature, PlatinumX microdose capsules can last anywhere from 2-3 years until eventually losing some of their efficacy.

Where are your products made?

All our products are made and prepared in our commercial kitchen based out of Toronto, Canada. We take pride in each package we deliver. Our philosophy stems from our love of wholesome high quality candy and from our strong belief in the healing characteristics cannabis contains.

What is the best place to store PlatinumX's?

The best place to store PlatinumX's is somewhere dry and cool. We recommend a cupboard, or if you don't mind the texture you can try the fridge or freezer.

Do you test any of your products on animals?

We do not perform animal testing on any of our products, and that will never change. Some of us here in the office admittedly like to test new products on ourselves from time to time, but we promise we do that by choice! Why test on animals when we can test it on ourselves? It's more fun that way..

Do you ever change your product prices?

At PlatinumX, we strive to offer our customers the highest quality products at the best value possible by researching, manufacturing and selling our products directly to you. As we grow, we are able to produce some products more cost effectively and try to pass on some of those savings to our customers by decreasing prices. Last year, we were able to decrease our prices by finding local THC distributors without lowering the quality of our products. Sometimes we experience an increase in price of raw ingredients and labor, but still want to continue making products that meet high quality standards. Therefore, we may need to increase prices slightly or decrease the discount we offer on larger quantities. This year we decreased the discount on larger quantities of our chocolates, while making sure that each package still costs $15 or less. Pricing is something we take very seriously and whenever we change prices, we always do it with the intent to deliver the best quality products to our customers at the best possible value.

Order Questions

Where do you ship?

We currently ship to all of Canada via their APO, FPO & DPO addresses.

At this time, we don't ship internationally, but we hope to sometime in the near future.

How do you ship your packages?

All orders are securely and discretely packed with no way of seeing what is inside and shipped via Canada Post.

How do I change or cancel my order?

We try to fill and send your order as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Definitely reach out to us with a specific request and we'll do our best to accommodate. You can reach us via email at support@platinumx.shop.

How can I pay?

Currently, we only accept credit card payments. We’re hoping to offer more channels of payment in the future.

What is your return policy?

In order to maintain a level of discretion, we do not accept any returns of product. If you are unsatisfied with your product for any reason, please let us know within 30 days of receipt and we will offer a 50% refund.

How do your reward points work?

Please refer to our points program guide for answers.

I need my order fast! Can I pay for expedited shipping?

If for any reason you need to receive your order in fewer than 5 business days, you can expedite the processing of your order for an additional fee. In Canada, you may pay $13.50 for our Priority Shipping method.

Can I send a gift from PlatinumX's to my friends?

The fact that you're asking this question likely means that you're an exceptionally caring and classy person. You can (and should) send PlatinumX's as a gift to your friends and loved ones. Just be sure to change your shipping address at checkout — unless you wanted to gift it to yourself, that is. You'll need to place individual orders if more than one shipping address is required.

Do you offer free shipping?

Within Canada, we offer free shipping on any order over $149. Our standard economy option costs $9.97, but we're hoping to offer lower shipping costs to Canada in the future.

Why does my order have a shipping fee?

We contribute to your shipping costs on all orders, regardless of the transportation mode or location. For orders outside of Ontario, the costs are significantly higher, leaving a remainder of $9.97 or more after our contribution is applied.

We want you to know that shipping costs do not change regardless of order size (unless you select an expedited option). We're committed to making sure you get your PlatinumX's on time and we're constantly looking for ways to improve the process so that we can deliver the best experience possible.